John Goodman
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Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches...
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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences...
6) Storytelling
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English
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From the director of Happiness and Welcome to the Dollhouse comes the comedy that shines a light on the dark side of human behavior. Take a journey from innocence to experience, kindness to cruelty and love to hate with an emotionally needy college student (Selma Blair) and a dysfunctional family man (John Goodman) as they learn some of life's most difficult lessons. Masterfully balancing both fact and fiction, acclaimed writer-director Todd Solondz...
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When Billie Dawn, a former Las Vegas showgirl, arrives in Washington, D.C., her obvious lack of sophistication makes for an embarrassing debut in the political social swim. Bored with shopping sprees, jewels, a TV that fits into her purse and all the things a material girl could want, Billie is helpless in civilized social situations until her millionaire bully of a boyfriend, Harry Brock, hires savvy journalist Paul Verrall to do an IQ make-over...
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Bruce Willis (Die Hard) is Venice Beach P.I. Steve Ford: a detective who's good with the ladies, bad with the punches, and wild about his dog, Buddy. But when his beloved pet is stolen by local thugs, Steve makes a questionable alliance with their devious leader, Spyder (Jason Momoa, "Game of Thrones"). Teaming up with his best friend (John Goodman, The Big Lebowski), Steve pulls out the big guns in search of Spider's stolen cocaine and cash in order...
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From acclaimed director Martin Scorsese (Casino, Taxi Driver) comes one of his most compelling and unforgettable movies. Nicolas Cage stars as Frank Pierce, a paramedic on the brink of madness from too many years of saving and losing lives. One fateful night, Frank meets Mary Burke (Patricia Arquette), the daughter of a man Frank tried to save. Together, Frank and Mary confront the ghosts of the past, and discover that redemption can be found among...